I find it eerie that these two posts on sort-of-related topics from not-exactly-related blogs appear within a day of each other. Coincidences aside, I consider both of them required reading for front-line library staff.
The first one is from Michael Casey, “Practitioners of Panic and the Culture of Fear.” I recommend reading the whole thing for context, but here’s a particularly good paragraph:
When libraries face growing numbers of teens, increased computer usage, and nontraditional usage of their space, we should not respond with the draconian crack-down often called for by those practitioners of panic, those dealers of dread. Closing our doors, locking down our computers, and reserving our spaces only for “true users” of libraries will do nothing but seal our fate in the coming years and doom us to ultimate failure.
The second post is from Service Untitled, “Work for the 99%, not the 1%“:
A lot of companies treat their 99% like criminals because of the 1%. You have probably been a store where you have to a dressing room unlocked or get a number saying how many items you brought in. This is because the 1%, or even the 5% steals from the store and they have ”had to” implement this policy.
The post ends with this particularly awesome rule:
… don’t treat your customers like criminals. Work for the 99% that mean well, not the 1% that don’t.
It really is easy in Library Land to be (unncessarily) suspicious of our customers, especially since the vast majority of our services (with the exception of copying, maybe) are free.
But public libraries shouldn’t be places of fear – if nothing else, they should be celebrations of a community that is free and open and accessible to everyone.
There are, of course, bad elements worth noting (including but not limited to, say, sexual predation). But these bad elements can be found lurking anywhere — and that reality perhaps justifies awareness and caution, but it doesn’t justify fear or paranoia.
With that said, here’s to our libraries and the 99% of our customers who mean well and who genuinely appreciate what we provide.