Most of the people who know me are aware that Publix is my grocery story of choice. My current apartment is located almost immediately behind one, so an evening sneak-out to the store is never out of the way for me.
Anyway, my fiancee shared a post from Rob at Businesspundit about Publix edging out competitors (including Wal-Mart). The post cites an article from The Economist, featuring some of the stats of Publix’s success (emphasis mine):
Publix is America’s largest privately owned grocery chain, with revenues in 2006 of $21.7 billion, up 5% from 2005, and net profits of $1.1 billion, up 11%. Publix has a market share of more than 40% in Florida, its home state, and it is taking business from Wal-Mart and others as it expands into Alabama, Georgia, Tennessee and South Carolina. It has a competitive edge over Wal-Mart because it is strong in precisely the areas where Wal-Mart is vulnerable.
At the risk of sounding too competitive, I do wonder how public libraries can make themselves strong in areas where our competition is weak. And I’m not using the word “competition” loosely, considering that libraries face competition from any number of angles : bookstores marketing all the latest bestsellers, coffeeshops serving up caffeine and free wireless, malls providing social spaces for teens.
Other than the fact that library services are “free,” I’m having difficulty thinking of ways that our public libraries can get an edge over the competition. It’s very enigmatic for me – I know that libraries are “better” in lots of ways, but I can’t quite put my finger on them.
Any ideas?
(Incidentally, the book Piece of the Pie : The Story of Customer Service at Publix is now available at my local Publix, and I plan on adding it to my summer reading.)